WHEN WILL I GET MY ORDER?

IS MY PAYMENT INFORMATION SECURE?

Your order generally will arrive in 2-3 weeks. Some products and promotional items may take 1-2 additional weeks due high demand. *International orders generally take 2-4 weeks for most items, depending on the country. You can also track your order using the tracking number/link generated by our system and sent by email when the order is shipped. Your order will be shipped via various country shipping services, such as china post.

Yes! We protect customer information with the latest 256-Bit SSL Encryption security used by the government to ensure all data is 100% secure, hacker proof, and worry free!

WHY CAN’T I FIND THESE PRODUCTS IN STORES?

This is our little secret, but we work directly with our manufacturers for special products that are not released to the public :).

WHAT DO I DO WHEN I HAVE A PROBLEM WITH MY ORDER?

Contact us using the “Contact Us form” or via email: info@5gsafecard.com and we will fix any problem you have, guaranteed. We take pride in 100% customer service satisfaction.

WHERE IS THE REST OF MY ORDER?

If you place order for more than one item from our unique catalogue and you only received one (01). Don’t worry! Sometimes we ship our orders in separate packages so they can be delivered to you faster. Keep checking the mail. You will get it soon 🙂 

WHERE ARE YOU LOCATED?

We are located in the heart of Europe, in Budapest, Hungary and and in Orchard Road. , Singapore. We put our heart to source our unique products from top countries all over the world for their respective speciality, which allows us to bring you never-before-seen products

CAN I TRACK MY ORDER?

Yes! Once your order is processed, you can request a tracking number from us and our system will send you tracking information.

WHAT IS YOUR RETURN POLICY?

If we made a mistake on your order, we will replace it 100%, free of charge or give you a full refund, guaranteed! Just let us know what the issue is and we will provide return information. Details on return/refund here.

DO YOU SHIP TO MY COUNTRY?

We ship our unique products to “NEARLY ALL” countries around the world (including U.S.A., CA, AUS, NZ, UK, DEN, FIN, SWE, GER, AUS, SPA, HUN and many more). Shipping times might take longer for other countries.

WHY HAVEN’T I RECEIVED AN ORDER CONFIRMATION?

When you have placed an order and finished the payment process, you should receive a confirmation e-mail within a couple of minutes. It is important to make sure that the e-mail you entered is correct.Do not place a new order before going through these two steps below:

Step 1: Please check among the spam emails. If you cannot find the e-mail there you can move on to step two.

Step 2: Contact our customer service department; send us an email with your name to: info@5gsafecard.com and allow our support team to check if your order has been placed/registered correctly in our system. You can also go to our “Contact Us” page and contact our support team.

HOW DO I CHANGE OR CANCEL MY ORDER, CAN I DO IT AFTER I HAVE RECEIVED THE SHIPPING CONFIRMATION E-MAIL?

Once you have received the shipping confirmation e-mail we are unable to make any changes. If you notice anything wrong with your order please contact info@5gsafecard.com .

WILL THE PACKAGE BE DELIVERED TO MY ADDRESS?

Your order will be delivered to the shipping address you used during the registration process as main shipping address, or the one you entered when completing your order as guest.

I HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?

If the estimate delivery date has passed, please contact our customer service team via email to: info@5gsafecard.com or use the “Contact Us” form. If the maximum number of working days has not passed yet, we kindly ask for your patience.

WHAT PAYMENT METHODS DO YOU OFFER?

For our beloved customers, we offer few convenient payment options. You can either pay with credit/debit card or PayPal. We accept all major cards like VISA, MasterCard and American Express.